User:Lth/LIGE Lies
I recently started doing quite a big of exercise, and decided to get myself a smartwatch to help me monitor that. This one on AliExpress caught my eye.
The Ad
I had previously bought several other models for my wife, all of which had performed well and worked as advertised, so I was reasonably confident about the shop and their product.
The "ad" went on stating the following:
Exciting stuff - further explained later:
Apparently it also supports games:
The dual timezone feature is cool:
Wireless charging with a "pad":
The Reality
Unfortunately, the reality have very little to do with the advertised product. The following features are completely missing/absent:
- GPS Tracking - It is unclear how this is intended to work, BUT the ad clearly show a watch with the map on the display itself. This feature simply does not exist.
- Wireless Charging - The watch received got a cable with a magnetic connector with two leads. There is absolutely nothing wireless about that and eventually those two connection points will fail.
- Games - I don't personally care about this but the feature is simply not there.
- Dual Timezone Watch Face - Could be very convenient for me but the feature is not there.
- NFC - Not included.
In short, a LOT of features advertised that are not really there.
The Complaint
Based on the complete lack of any of the advertised selling point, I wrote a message directly to LIGE giving them an opportunity to rectify the issues.
LIGE responded quickly with:
I honestly do not know what they mean by track function. The ad shown above clearly show a MAP on the actual watch. It is quite obvious that the watch itself does not include a GPS receiver and probably would have to rely on my phone for that, but the point is - the watch itself have absolutely ZERO way of showing an actual map with way points.
At this point I decided that the watch did not include the feature I requested, so I requested a refund from AliExpress. Immediately after I requested that refund, LIGE send me another message:
Ah, so now suddenly they do claim GPS motion is supported. I guess this response was to further justify their wrongful ad. They also rejected my request for a refund:
Here again - presumably for the benefit of AliExpress - they claim GPS, NFC and Wireless charging are supported - which they are NOT.